Job Description Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support, ensuring the successful delivery of a premium IT support service. Job Responsibilities Face‑to‑face IT support of users Hardware installation, movement, and de‑installation Diagnosing problems with personal hardware (PCs, laptops, printers, scanners, etc.) Testing system and application changes, preparing scripts in a MS Windows 10 and MS Office 365 environment Managing small projects related to new hardware or software installation Installing software, patches, and updates using MS SCCM Job Requirements 2–3 years of experience in a technical ICT environment, preferably in a manufacturing‑based organization General end‑user technology knowledge Knowledge of end‑user workspace platforms (discovery, asset management, client management) Experience with end‑user Microsoft platforms (Active Directory, Office, SCCM) Experience with ITSM tool set (ticket management software) preferred Strong enthusiasm for artificial intelligence is nice to have, with a desire to explore and utilize an internal AI library tool Soft skills: planning and organizing; attention to details; problem solving; analysis; flexibility; customer sensitivity; technical writing skills Excellent written and spoken English and local language Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. #J-18808-Ljbffr