Overview Make a Difference – Join Our Leidos TRICARE Team in Sigonella, Italy! Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. What You’ll Do Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis. Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates. Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone. Claims Assistance: Provide basic claims status updates and support. Conduct Briefings: Lead informational sessions for events such as in/out processing, maternity, and pre-separation/retirement. Data Management: Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems. Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues for proper resolution. Compliance & Confidentiality: Comply with HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training on time. Collaborate & Support: Assist with remote support, train new team members, and perform other duties as assigned. Basic Qualifications Education: Bachelor’s degree in a related field OR Associate’s degree in a related field PLUS 4 years of specialized experience OR Major certification in a related field PLUS 4 years of specialized experience OR High school diploma PLUS 8 years of specialized experience U.S. Citizenship SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD) Must have a Missione Visa and Soggiorno permit Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1) 3+ years of customer service experience Essential Skills Fluent in English with strong written and oral communication Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Effective at delivering presentations Ability to tactfully communicate with others, both in person and on the phone Self-starter, able to work independently and with minimal supervision Strong organizational, time management, and multitasking abilities High attention to detail Preferred Qualifications Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis Work background in U.S. military healthcare delivery system or civilian managed care; medical or clinical environment; MHS Genesis or civilian healthcare systems, medical claims Salary The annual salary for this specific position is $32,000. The program is not able to negotiate that. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit Pay And Benefits Pay and benefits are fundamental to any career decision. That is why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Security & Compliance Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during the employment application process, nor will Leidos advance money as part of the hiring process. If you receive a suspicious email, please report it to Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, medical condition, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr