Who is BTO Research? BTO Research is a consulting firm , part of the Relatech Group , that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges. Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation . This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management , Digital Transformation , Change Management , Cybersecurity and Digital Marketing . We are supporting a leading international premium consumer brand in the evolution of a global digital customer engagement initiative focused on enhancing brand experience and consumer interaction across multiple markets. To support the initiative, we are looking for a Digital Platform & Customer Experience Manager able to coordinate complex cross-functional activities involving marketing, digital platforms, technology partners, and governance stakeholders in an international environment. Coordinate the evolution and continuous improvement of the digital platform Manage cross-functional activities involving marketing, IT, governance teams, and external partners Support roadmap planning, prioritization, and operational delivery Monitor risks, dependencies, timelines, and project progress Support integrations related to customer engagement, eCommerce, and local systems Collaborate with technical teams and external agencies supporting platform development Minimum 5 years of experience in digital platform coordination, digital product management, project/program management, or customer experience initiatives Proven experience managing complex cross-functional initiatives involving business, marketing, IT, and external partners Solid background in digital transformation programs and customer-facing digital ecosystems Hands-on experience supporting roadmap planning, prioritization, governance, and operational delivery Previous exposure to customer engagement platforms, eCommerce integrations, CRM, or omnichannel digital initiatives Previous experience in FMCG, retail, luxury, consumer goods, or consulting environments is considered a strong plus Fluent English is mandatory French and/or Italian are considered a plus Excellent stakeholder management and communication skills across different seniority levels Where: Hybrid/Luxembourg Flexible thinking and working approaches Hands-on experience in a stimulating, project-based context On-the-job training (and more) The chance to work on real projects with tangible impact The chance to work on real projects with tangible impact For us, talent is a matter of energy, not labels.