* Execute complex post-payroll transactional activities, including accounting reconciliation, legal reporting authorization and review, and payroll cycle checklists* Manage annual payroll events and ensure timely and accurate delivery* Lead system and application upgrade testing (e.g. HRSP, EMR), ensuring proper validation and issue resolution* Oversee the implementation of Change Requests (CR), ensuring alignment with business needs and system requirements* Participate in and lead projects aimed at improving customer satisfaction and overall business performance* Proactively identify solutions to resolve issues, enhance customer service, and improve operational efficiency* Leverage Senior SME expertise to design and implement standard payroll services and Payroll Control Center (PCC), in close collaboration with Horizon and Service ACE teams* Support the Payroll Manager in their role as Local Service Delivery Manager (LSDM), managing complex customer inquiries and escalations* Coach and support Senior Customer Management Associates and Specialists in resolving complex client requests* Coach and support Senior Data Management Associates and Specialists in handling complex data calculations and issues* Manage legal and regulatory compliance processes related to payroll activities* Play a key role in payroll training and certification programs within the Customer Service team* Support the Regional Sales Operations team as needed* Perform in-depth analysis of complex payroll issues affecting individual employees or groups, identifying root causes and implementing sustainable solutions* Assess and resolve payroll impacts related to benefit deductions* Mentor payroll associates and JL3 payroll specialists, particularly in locations where the Payroll Manager is not present on-site**Benefits** At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitmentPlease note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.#J-18808-Ljbffr